top of page

Refund Policy

IntelliClean Robotics
ABN: 31 669 667 529
Effective Date: 01/07/2025

At IntelliClean Robotics Pty Ltd (“IntelliClean Robotics”, “we”, “our”, or “us”), your satisfaction is important to us. We comply with the Australian Consumer Law (ACL), which guarantees your rights as a consumer. This policy outlines when and how refunds, repairs, or replacements may be provided.

1. Australian Consumer Guarantees

Under the ACL, you are entitled to:

  • A repair, replacement, or refund if a product or service fails to meet acceptable quality standards.

  • Reimbursement for foreseeable loss or damage resulting from a major product or service failure.

  • Prompt support if a product is not as described, unfit for purpose, or defective.

These consumer guarantees cannot be excluded, restricted, or modified.

2. Change of Mind

We do not offer refunds for change-of-mind purchases. However, at our discretion, we may offer an exchange or store credit under the following conditions:

  • The product is returned within 14 days of the delivery date.

  • The product is unused, in original packaging, and in resaleable condition.

  • A valid proof of purchase is provided.

In such cases, return shipping costs are your responsibility, and a restocking fee may apply.

3. Faulty, Damaged, or Incorrect Items

If you receive a product that is:

  • Faulty or defective,

  • Damaged in transit, or

  • Incorrect (wrong item sent),

Please contact us within 7 days of receiving the item. We will arrange one of the following, at our cost:

  • Replacement of the item,

  • Repair of the product, or

  • Full refund, if required by law.

Photos or videos may be required to assess the issue.

4. Warranty Claims

Products sold by IntelliClean Robotics may come with a manufacturer’s warranty in addition to your consumer rights. Warranty coverage and terms vary by product.

To lodge a warranty claim, please contact us with:

  • A copy of your proof of purchase,

  • A description and evidence of the issue,

  • Your contact and delivery details.

We will assist you through the claim process and handle product return logistics where applicable.

5. Return Process

To initiate a return or refund, please:

  1. Contact us at:
    Email: support@intelliclean.com.au
    Phone: 0404 054 901
    Address: Perth, Western Australia

  2. Provide:

    • Your full name and contact details

    • Proof of purchase (receipt, invoice)

    • A description of the issue

  3. We will assess your claim and issue a Return Authorisation (RA) number if approved.

Returns without prior authorisation will not be accepted.

6. Exclusions

We are not required to provide a refund or replacement if:

  • You changed your mind

  • You misused the product and caused the problem

  • The product was damaged after delivery due to misuse, neglect, or improper handling

  • The product is outside the warranty period

7. Refund Method

If a refund is approved, it will be issued via the original payment method within 5–10 business days after we receive and inspect the returned item.

8. Contact Us

For any questions or concerns about this Refund & Returns Policy, please contact:

IntelliClean Robotics

Email: support@intelliclean.com.au
Phone: 0404 054 901
Address: Perth, Western Australia

bottom of page