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Privacy Policy

IntelliClean Robotics
ABN: 31 669 667 529
Effective Date: 01/07/2025

1. Overview

IntelliClean Robotics Pty Ltd ("IntelliClean Robotics", "we", "our", "us") is committed to protecting your privacy and handling personal information in an open and transparent way. This Privacy Policy outlines how we collect, use, store, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. What Personal Information We Collect

We may collect the following types of personal information:

  • Your full name

  • Business name and ABN

  • Email address

  • Mailing and physical addresses

  • Phone number(s)

  • Billing and payment information

  • Details about your business premises or cleaning needs

  • Any other information you provide to us directly or indirectly

We may also collect usage data through our website, emails, customer service channels, and robotic cleaning devices.

3. How We Collect Your Personal Information

We collect personal information through:

  • Online forms and contact forms on our website

  • Emails, phone calls, or in-person communications

  • When you purchase or lease our robotic cleaning products

  • When you use our services or request support

  • CCTV or operational data from IntelliClean Robotics products (if applicable)

  • Cookies and similar technologies on our website

4. Why We Collect Your Information

We collect your personal information for purposes including:

  • Providing and delivering our products and services

  • Managing customer relationships and support

  • Processing payments and issuing invoices

  • Sending service updates, reminders, and marketing (with your consent)

  • Improving our products, services, and website

  • Complying with legal obligations

5. Disclosure of Personal Information

We may disclose your personal information:

  • To third-party service providers who help us deliver our services (e.g., IT support, payment gateways, logistics)

  • To regulatory authorities as required by law

  • If we sell or restructure part of our business

  • With your consent or as otherwise required or authorised by law

We take reasonable steps to ensure third parties handle your data in accordance with this policy and Australian privacy laws.

6. Marketing and Communications

If you opt in, we may send you marketing communications about our products, services, and special offers. You can opt out at any time by clicking "unsubscribe" in our emails or contacting us directly.

7. Storage and Security

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. This includes:

  • Secure cloud storage with industry-standard encryption

  • Internal access controls and staff confidentiality agreements

  • Regular system monitoring and data backups

If we no longer need your information, we will securely delete or anonymise it in accordance with legal and operational requirements.

8. Accessing and Correcting Your Information

You have the right to request access to the personal information we hold about you and to request correction if it is inaccurate, out of date, or incomplete. Please contact us in writing, and we will respond within a reasonable time (usually within 30 days).

9. Cookies and Website Analytics

Our website may use cookies and third-party tools (such as Google Analytics) to collect data about your interactions, such as pages visited and time spent. This helps us improve the site experience. You can manage or disable cookies through your browser settings.

10. International Data Transfers

If we transfer your personal information overseas (e.g., cloud storage or service providers), we will ensure the recipient complies with the APPs or has equivalent protections in place.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website and will include the effective date. Your continued use of our services after changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or complaints about this Privacy Policy or how we handle your personal information, please contact:

IntelliClean Robotics Pty Ltd
Email: info@intelliclean.com.au
Phone: 0404 054 901
Address; Perth, Western Australia

We aim to resolve complaints quickly and fairly. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

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